دانلود رایگان پاورپوینت مدیریت تعارض و سبک استراتژیک جنگ (انگلیسی)

Conflict Management: Utilizing Conflict Styles Strategically
Today’s Agenda
The Ombuds Office
Conflict Management…
Steps in Managing Conflict
Step 1: Managing Emotion
Step 2: Analyzing the Conflict
Content / Process / Relationship
Goal / Intent / Motivation
Identifying your Options: Conflict Styles
Assessing Your Conflict Style
Conflict Styles
AVOIDING
ACCOMMODATING
COMPETING
COLLABORATING
When to use which style…
Summary: Skills for Managing Conflict
Positions and Interests
Positions and Interests, cont.
Scenario
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COMPETING
How do people act when using this style? Assert their position, debate, shout, interrupt, do not give in, possible physical contact/violence When would you use this style? Emergencies, when you are being taken advantage of/manipulated, when you really want to win When wouldn’t you use this style? When the relationship takes precedence over your winning