Conflict Management: Utilizing Conflict Styles Strategically
Today’s Agenda
The Ombuds Office
Conflict Management…
Steps in Managing Conflict
Step 1: Managing Emotion
Step 2: Analyzing the Conflict
Content / Process / Relationship
Goal / Intent / Motivation
Identifying your Options: Conflict Styles
Assessing Your Conflict Style
Conflict Styles
AVOIDING
ACCOMMODATING
COMPETING
COLLABORATING
When to use which style…
Summary: Skills for Managing Conflict
Positions and Interests
Positions and Interests, cont.
Scenario
We Are Here to Help!

COMPETING
How do people act when using this style? Assert their position, debate, shout, interrupt, do not give in, possible physical contact/violence When would you use this style? Emergencies, when you are being taken advantage of/manipulated, when you really want to win When wouldn’t you use this style? When the relationship takes precedence over your winning