Managing Conflict
Plan for the Session
What is interpersonal conflict?
Characteristics of Conflict
Typical Sources of Conflict
Conflict is Impacted by ‘Culture’
Characteristics of Competent Communicators
Signals of Distress
Conflict Management
Blake & Moulton’s Managerial Grid Dimensions (1960)
The Thomas-Kilmann Conflict Mode Instrument (TKI)
Thomas-Kilmann Conflict Styles
Styles and Outcomes
Strategy Considerations
Holton Model of Conflict Management
Tips for Success

The Thomas-Kilmann Conflict Mode Instrument (TKI)

Initially a research tool developed in the 1970s
Thomas’ theoretical refinement of Blake and Moulton’s Managerial Grid
Leading measure of conflict-handling behavior
Recently re-normed (gender, race/ethnicity, org level)
Good reliability and validity data
Now computerized and available from Consulting Psychologists Press