دانلود رایگان پاورپوینت ایجاد وفاداری مشتری (انگلیسی)

Building Customer Loyalty
Building Customer Loyalty
What is Customer Loyalty?
Ideas for building loyalty…
Customer loyalty programs
Other ways to build loyalty…
How does good customer service help build customer loyalty?
Lessons in Customer Service…
How do you feel when you get BAD customer service?
Diversify to develop great service and therefore customer loyalty
How do you establish trust with customers over the phone?
Personalize your service & gain loyalty
So, how do you build customer loyalty?
LOCAL SHERIFF DEPT.
BOARD of DIRECTORS COOKING
SPONSOR LOCAL RACE CARS
APPLE PIE
EATING CONTEST

Other ways to build loyalty…
Personal thank you cards
Personal bill messages
Taking advantage of the latest tools available to you to gather customer information.
Showing that you care and remembering what they like and don’t like.
Ask your customers how you’re doing – and take it to heart!
Treat your team well so they treat your customers well.