دانلود رایگان پاورپوینت اصول مدیریت کیفیت جامع (انگلیسی)

7 Principles of Total quality management
Total Quality Management (TQM)
1.Quality can and must be managed
2. Processes, not people, are the problem
3. Don’t treat symptoms, look for the cure
4. Every employee is responsible for quality
5. Quality must be measurable
6. Quality improvements must be continuous
7. Quality is a long-term investment

5. Quality must be measurable

A quality management system is only effective when you can quantify the results. You need to see how the process is implemented and if it is having the desired effect. This will help you set your goals for the future and ensure that every department is working toward the same result.