Communication & organizational professionalism in clinical settings
PRESENTATION PREVIEW
Goal setting
Communication as interpersonal & organizational
Activity – discuss interpersonal & organizational communication
Communication Skills Training in health profession curriculums
Key clinical communication skills for health care providers
Activity part 2-assess yourself using the eec global rating scale
Activity part 2-assess your provider as a patient using the eec global rating scale
Discussion interpersonal communication skills: your experience as patient vs. provider
Characteristics of organizational professionalism in health care
Connecting interpersonal to organizational communication
Write steps to reach your goal
Contact info & Thank you!

Connecting interpersonal to organizational communication

Trust, Patient Safety and Quality of Care, Low Rates of New Liability Claims and Costs, Physician Recruitment and Retention, Physician Well-Being, Staff Engagement and Productivity The above characteristics of organizational professionalism in health care are dependent on an infinite number of successful moments of interpersonal communication Successful small moments of clinical communication lead to success at the organizational –clinic-level Brennan, M. D., & Monson, V. (2014, May). Professionalism: good for patients and health care organizations. In Mayo Clinic Proceedings (Vol. 89, No. 5, pp. 644-652). Elsevier.