دانلود رایگان پاورپوینت مدیریت تعارض بین فردی (انگلیسی)

Interpersonal Conflict Management
Agenda
Ground Rules
Shuffle the Deck
Interpersonal Conflict…
Escalation Role Play
Skills for De-escalating conflict
Reflective Listening:        
De-escalating role play
Reflective Listening requires two steps:
Reflective Listening Exercises
Positions versus Interests
 Interest Inquiry

Reflective Listening:       

A special type of listening that involves paying respectful attention to the content and feelings of another’s communication, hearing and understanding, and then letting the other know that he/she is being heard and understoodIt is a process of “checking in” to ensure understanding