Introduction to Lean Six Sigma
Agenda
About the Presenter
The History of Lean Six Sigma
History of Lean Six Sigma
History—Evolution of Quality
Expanding Application of LSS
A Couple of Questions
How Good is Good Enough?
Lean Six Sigma Methodology
LSS Methodology
DMAIC Process
Key Concepts of LSS
LSS Organizational Roles
Lean Six Sigma Success Factors
Considerations for LSS Success
Applying LSS in Human Resources
Questions for Consideration
Effective LSS Application In HR
NYISO Success Factors
Background — The Roles of the NYISO
Case Study Project
Overview of Improvements
Controls Overview
Improvement Process Road Map
Sources of Information
Helpful Links

Overview of Improvements

Defined and communicated HR Hiring Process / Roles to NYISO Management Implemented Kick-Off Meetings for all Openings: Review/Define Job Specs and Posting information Discuss salary range and position level Discuss Pre-Screening questions and timing Discuss Recruiting strategy Review Hiring Process and HR/Hiring Manager Roles Standardized Pre-Screening process and questions Developed standard interview format, questions, evaluation Created dashboards for HR management and Senior Team reporting